HOW IT IS SOLD
What you are
actually buying.
The commercial mechanics, stated before the contract stage: what a plan decides, how AI use is paid for, what happens when the allowance runs out, and what happens to your data when somebody leaves.
The mechanics
How the commercial side works.
Each of these is how the product behaves rather than a position taken in writing — which means you can ask to be shown any of them instead of taking it on trust.
A plan decides how much of the product opens
Every plan is the same software. What a plan sets is which modules a company can see, how many people it seats, and whether a monthly AI allowance is included. Nothing is a different product; it is a different amount of one.
AI work is paid for before it happens
Each run reserves against your allowance before it calls anything, and settles at what it actually used. There is no arrangement under which a company finds out afterwards that it has spent more than it meant to.
When the allowance is gone, work stops
It is a hard stop, not a warning: further AI work is refused until the period renews or more is added. Your people keep working — the product does not stop — but nothing bills beyond what you agreed.
Seats are a commercial limit, not a permission
Buying more seats grants nobody any authority. What a person may do comes from their role, and the two are separate on purpose so that a commercial change can never widen access.
Reducing your seats deletes nobody
Lowering a seat count is assessed before it is applied and removes no user, no employment record, no task and no history. The ceiling changes; the people do not disappear.
Leaving does not erase what happened
Offboarding a person, or a company exiting, preserves the record: the membership, the employment record and every audit event remain. Access ends; history does not, because a record that can be deleted was never a record.
Not on this page
This is not a contract.
Nothing here is an agreement, and it is not written as one. The terms that bind either side come from the contract you sign, and these are the parts of it that no website should improvise.
- The contracting entity, and the law the agreement is governed by
- Liability, warranty and indemnity positions
- Notice periods, renewal and termination terms
- Any service level, which does not exist until it is measured and committed to
If you are at the stage of needing those, ask — they come from the company, in a document somebody signs, rather than from a page on a website.